Unfair and unproffetional service.

I find it unfair, and *********, from Hyundai South Africa, that i now i have lost respect ,love and trust from both my family and workplace. Myself as a Manager, a Teacher and a Law student, knowing your standard of professionalism, it is really disgusting to experience such a low class treatment to a human being. And here is my story: On the 14/09/2015 i took my car to your alberton branch for a service. i was called to collect my car after service, but to my surprise my car engine could not start. after a several times it started and i was told to use it then i can bring it back if it gives me problems. because i was stranded and had meetings to attend to the following day i took a chance. Few kilos away i was stugged and my insurance pull the car to the glen. It took them time to look at my car after i make noise. i was told that the part is been ordered from korea and it will take 7 to 10 days to come. What frustrates me is that, the month has past already, Nobody is calling and communicating to me. I was told by alberton service manager that they are not responsible for the damage in my car.The customer service person whom i first reported the case never came back to me. SAD.