Unacceptable Customer Service Experience at Hyundai Paarden Eiland

Dear Hyundai South Africa Team,

I am writing to express my disappointment and frustration with the subpar customer service I received from Hyundai Paarden Eiland. On 13 March 2025, I visited the dealership to have my brake light issue addressed. Instead of a prompt and satisfactory resolution, I encountered a series of unprofessional and inconsistent interactions with the staff.

The issue with my brake light not switching off was diagnosed as a faulty smart box, and I was informed that a diagnostic report would be sent to Korea for further analysis. While I understood the need for this process, I was dismayed by the lack of transparency and communication regarding the timeline and potential costs involved.

What's more alarming, however, was the contradictory and dismissive attitude displayed by the staff when I requested a courtesy car. Initially, I was told that courtesy cars were not provided, which seemed unreasonable given the inconvenience caused by the repair. When I mentioned that my ex-husband had received a courtesy car from Hyundai the staff member suddenly changed their story, claiming that courtesy cars were only provided for the i10 model due to a rust issue. (Mind you my issue is more serious than rust)

This blatant inconsistency and lack of empathy not only undermined my trust in the dealership but also made me question the integrity of the Hyundai brand as a whole. As a loyal customer, I expect a certain level of respect, transparency, and professionalism when dealing with service-related issues.

To date I have not received one check-in call from Hyundai Paarden Eiland, except from the guy trying to upsell my vehicle,which upset me more.

I hope that you will take my complaint seriously and take necessary steps to address the shortcomings in customer service at Hyundai Paarden Eiland.

I would appreciate a prompt response regarding the actions you will take to rectify this situation and prevent similar experiences for future customers.

Sincerely,

A very unhappy customer