Umhlanga branch worst service ever

On the 22/05/19 I took my vehicle in for an inspection to Hyundai Umhlanga as the front headlights have become misty and water seemed to haven gotten into BOTH headlights. I was told that this needed to be sent to their head office as they are unable to determine HOW the water got into the headlights as all seals are in order and no cracks or leaks on the lights.

1)As an expect or professional one that conducts an inspection should be able to determine the fault? 2)if you are unable to determine the fault how is it that you can say `it's HIGHLY unlikely the warranty will cover this`? 3)my report says Suspect vehicle submerged in water???

I was told I would be contacted in +-2 days, I haven't heard from them since. I called today and spoke to Pooja who stated her foreman was in a meeting but she would definitely call me back today.

Im guessing his still stuck in that meeting because neither of them called back.

I have a 2018 I20 which is supposedly under a 7 year warranty as I purchased the vehicle from brand new. How do they expect me to drive around with faulty lights which they can't seem to explain how they got damaged? I've been very patient but the service is really poor. As a paying customer one would expect them to have some integrity when it comes to customer service. I've read poor reports about the branch but as a customer service manager I decided to give them the benefit of the doubt... Little did I know

I expect someone from your head office to contact me urgently with some answers and I expect my vehicle to be fixed as this is what we paid for?