Tracker disappointments

Buying a vehicle at the branch in Bloemfontein was not a problem. However I am currently sitting with a car that does not have a tracker although it was part of the deal. I have been taken up and down for two months with no feedback whatsoever. Every time I call the store, the manager promises to get back to me the same day with solutions and they never do. I last spoke with them last week Monday and I still do not have the product promised. I must say I am really disappointed to receive this kind of service and it'll be difficult for me to recommend my friends and family to go there. This is really bad.