The worst experience ever

I recently bought the Hyundai Tuscon at the Hyundai dealership in Milnerton Cape Town. On the 8th of January 2018 to be exact. First of all the sales person refused to have my car delivered to me because he said that it was against company policy. On the day i was suppose to come collect my car myself he called me telling me that I should come collect the car the following Monday instead as he would not be a dealership because he was delivering a car to a client in PE after he had told me that Hyundai does not deliver cars to clients. When i enquired about what he had said he told me that the only way they can deliver cars to clients is if the customer puts the sales person on their insurance to avoid any liabilities should any damage happen to the car. He had never given me this option. After i insisted that i would be collecting my car on the agreed date he then arranged for a junior sales person to hand it over to me.

When i bought my car from Hyundai i was trading in my Polo Trendline which the salesman promised to settle the following Monday. On the 28th of Jan 2018 the car that was supposed to be settled deducted from my account. I called upset and i was never given any explanations as to why the car had not been settled 3 weeks after. They then requested the settlement amount that day after the salesman had dropped the phone on me twice. I had to fight with them to refund me that instalment of the the car which they did 4 days after causing me to miss my aunts funeral in the Eastern Cape. To this day they have never explained why they never settled my car as agreed or even apologise for the inconvenience.

A week after this the radio on my brand new Tuscon stopped working. I went in to tell the salesman and he was with another salesman at the time., He was so rude to me that the other salesman took pity on me and told me that i could go talk with the manager of the dealership and report the situation. I asked the receptionist for the manager and she told me that he was not in. I asked for his contact details and she told me that she was not allowed to give them out. I called the head office and reported the situation and 5 minutes after the manager suddenly appeared from his office even though i was told he was not in.

I tried to explain everything to him and he told me that there was nothing he could about something that had already happened. When i told him that i regret ever buying a car with them. I told him that i should have never bought a car with them period and he rep**** "I agree with you on that one" and to this day i don't know what he meant by that.

He promised to call me in 24 hours regarding my complaints and to this day 2 days later i have not heard a word from him. I have sent in my my car for the radio to be fixed and i was given an i10 with an empty tank. I have called the Hyundai head office complaining and i was told that there is nothing they can do for and i was told to take it up with Motor Vehicle Industry ombudsman and that i should not contact them again as they would not communicate with me once i take them to the MVI.

I have WhatsApp messages and recordings of the disgusting service i got from this dealership. To having the sales people talking afrikaans whilst talking about a situation that concerns me, knowing very well that i am an african woman and i do not speak afrikaans.

I really regret buying any car from Hyundai. They are extremely unprofessional. I was suppose to enjoy the experience of buying a new car but instead it has been the opposite. I now hate the car i paid thousands for because of the treatment i got from you.

SHAME ON YOU