The worse service I have received at Hyundai Tzaneen

THE WORSE SERVICE I HAVE EVER RECEIVED

I had an issue with my AC, when Itaking the vehicle to the dealership, from which I bought the car & have always serviced my car at the same dealer, I received conflicting statement's from the technician whom worked on the car to the dealership management.

I engaged with the workshop manager, around the AC service as, the AC compressor was working when I took the vehicle in, but now it was not. I spoke to the workshop manager whom stated that the compressor wouldn't work as they had re-gassed the AC and now due to high amount of gas, the compressor wouldn't kick in. Which makes no sense. We waited to see the tech whom worked on the car.

The tech said there was an issue with the compressor and he did not re-gas the AC, while the service consultant still charged me R800 re-gassing the AC. R800 was never returned to me. I eventually got to see the dealer principal (DP) I was still explaining my side of the story, when the manager interrupted me by making a statement that "Am I saying they broke the compressor?" Without me even being able to explain the full story from my side. I then saw that they are refusing to listen and I left.

I fee completely disrespected as a loyal client to hyundai as i was not even afforded the opportunity to explain my side of the story to the management of the dealership, all while being charged for things which makes no sense.

It is because of loyal clients such as myself that businesses continue to survive and thrive in our economy.