Test drive complaint

Dear Hello Peter

I booked a test drive at Hyundai the glen (south of johannesburg) on Monday 21st May 2018 for a new Hyundai Tucson but that dealership did not have the 1.6 executive model I want to buy and the agent (Laverne) said they would locate the one I wanted to test drive in their dealer network.

I received a call from Laverne on Wednesday 23rd of May to say they have a vehicle I want to buy to test drive. I told them I would not be able to make it on this day but could make arrangements for Thursday 24th at 10am.

I took the morning off work and my wife took half the morning off from her study day to get to the dealership on time.

When we arrived there we spoke to the receptionist at the dealership who said they did not have the car I wanted to test drive.

I think it's unacceptable for dealerships to waste people's time like this as we managed our work and study schedules to get to the dealership on time to no avail. A simple call in the morning from them would have been a better approach from their side making an altenative tkme / day, instead of us driving around and wasting our time like fools is very disappointed.

Yours faithfully, Daniel Bennett