Terrible Service from sales and repairs

Chris Khumalo from Hyundai Bedforview is a terrible, I repeat TERRIBLE employee. The man has been in communication with both myself and my insurance provider regarding the replacement of my wheels and rims to the value of 40k. Yet the man wants to tell me that since he doesn't have access to a PC it is now my problem that he doesn't respond to my emails or service me despite having been paid 95% of the cash. Payment was made to Hyundai on Friday, and the payment was to the same bank. I had to call the man on Saturday only for him to promise to follow up the matter on Monday and would ensure that on Tuesday the work is done on my car.

Monday at 16:30 I call him after both myself and the insurance company sent him an email before 10am to confirm that they have received the funds so he can order the parts and complete the job which has ALREADY BEEN PAID FOR! When he receives my call, he acts like it's the first time hearing from me and that he he still needs to order the parts and cannot confirm when the work can be done. I nearly lost it. I was forced to end my call with Chris and request assistance from a manager Eddie.

I am now placing the hopes in Eddie to have this resolved for me by Tuesday before end of day. The worst part of this experience is that, it all started when it took me 3days to get a quote in the first place from Hyundai! I'm a paying customer who has been without a vehicle for over 15days