kW
kendra W

1 reviews | Active since Nov 2023

03 Nov 2023, 14:23

Terrible service at Hyundai Edwin Swales!!

I just want to let people know how disgusted I am in Hyundai Edwin Swales for disregarding me as a female car owner. I’m a new car owner of a 2022 Hyundai Atos that had to be taken in because it was making a strange noise while changing gears and while accelerating. This is the second time I’m sending my car in for the same noise. Only this second time have they suspected an issue. They sent me back with my car unfixed and they then called me back on the same day to return my car back to them because if I use the car and make it worse they will not fix it under warranty yet they are the ones that instructed me to take my car back home as there is nothing they can do over the weekend. I’m highly disappointed by this experience because I pay monthly for this car with its service and maintenance plan, without ever missing an instalment. They expect to hold my car for more than 21 days without providing me with a courtesy car in the interim. How do they expect me to go work? With my feet or with public transport. My reason for buying this car was to get to work and back as there is no reliable public transport in my area to my workplace. My car has a full tank of petrol and I just paid my instalment, meaning I do not have extra money to now use public transport. They want me to bring my car in this weekend but I have work responsibilities as I run leadership. My car is only 18 months old with 15 000km mileage, still under warranty. This issue is through no fault of my own but they expect to keep it for over 21 days, without giving me a courtesy car. This would mean that I cannot get to work for over three weeks. I am very annoyed because I will not be able to get to work, meaning I wont be able to pay my next instalment. They are unbothered by what I have to say and I have been totally dismissed. While this issue is a manufacturing fault no one has provided me with any solution or compensation for the time my car will be out of use. I am highly angry and disappointed in Hyundai’s customer service. The car clearly has a manufacturing issue and yet I am suffering the consequences. This is extremely disappointing because Hyundai is marketed with one of the best service and maintenance plans. At this point I would just like Hyundai SA to acknowledge this and find a solution!

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