Terrible Service

<p>I purchased my car with Hyundai in April 2016, were a few items missing from the vehicle on the time of purchasing, I was told by Duncan Powell that he needed to request my spare key from Hyundai Head Office and that it would be ready with my new licence disc within 2 weeks after i collected my car. Needless to say with numerous contact and no feedback what so ever, I still do not have my spare key, licence dic, car lighter or car ashtray and it is December 2016. When I took my car in for it's service I spoke to Duncan and asked him to please send my outstanding items to the Hyundai dealership that I am having my car serviced at. To my disappointment nothing was sent to the dealership. I called Hyundai customer care to complain and ask for assistance to get the items to me, I was given an email address ********** send through all the emails I sent to Ducan and I was promised it would handled immediately (this was beginning November), it's December and I still don't have any answers and still no items. My licence has expired on the 30.11.2016, any fines I receive on this will be sent to Hyundai to pay. No one gets back to me, and I am honestly disguisted with this terrible customer service.</p>