terrible feedback and extremely slow process.

Good day.<br> <br> My mother sent in a car at Hyundai to be fixed 3 weeks ago because the gears were not working. a week passed with no feed back, no formal quote and no direction on how they were going to fix the car. we called them a week later and they said they will still check whats wrong. we called again the following week and were then told they needed to remove the gear box and send it to a another service provider to fix. they said it will cost R3600 just to remove and put back the box. we asked how much it will cost to actually fix the gearbox and we had no answer. this is the 3rd week now, and no feedback has been given unless if we directly call them, we still don't know how much its gonna cost and how long its really going to take. this is my mothers primary car that she uses for work, and its been an incredible pain to deal with Hyundai Richards bay. Please assist.