SM
Siphesihle M

1 reviews | Active since Mar 2017

16 Mar 2017, 17:05

Terrible customer service!!!!

<p>I took my car for repairs at Hyundai East Rand and the sales lady had attitude to begin with. I collect the car in the afternoon and she and a colleague of hers start warning me about my engine overheating. Then I also see a dead bird in my bonnet as they are explaining this overheating situation. I ask them about the dead bird, she tells me that I brought the car in with the dead bird and I wondered why they didn't remove it when they washed the car. The following day which was a Saturday, as I was driving around a mall looking for parking, I heard a loud noise coming from my bonnet. Confused and shocked, I stopped the car and took out the keys from the ignition but the noise was still there. At the time, I didn't know what was happening and a gentleman who collects trolleys came to me to help. He said to me the engine was overheating. Then it clicked in my head that the people from hyundai spoke about this. The security guards came as well to assist. They opened up my bonnet and the water from some tube was boiling. They helped me with cooling the engine down and I drove home after. Tuesday morning following that Saturday, as I was driving to work in the middle of traffic the noise started again. And again due to shock and confusion I stopped the car in the middle of the road. I called my colleagues for advice and a colleague of mine said he will come to assist. I drove slowly to the nearest offramp and met my colleague there. He checked the car and found that the radiator fan had been disiconnected. This was a shocker for me. My engine has never had a problems before since I got it until that time I took it to Hyundai East Rand. When I confronted the dealership, I only got one response which was not addressing my complaints but instead telling me about things that were not relevant to the situation. Since my colleague reconnected the fan that Tuesday in September last year, my engine hasn't given me any problems. No overheating, nothing. I am now scared of taking my car for service at any Hyundai.</p>

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