Staff Failed To Book My Service on their System

I booked my car for a service for 19th December 2015. I went for the service and was there at 08:00. I was left to wait whilst others who came in after me where dealt with first. Then only to be told that my service had not been booked on their systems. The person in charge said to me that was because the lady had not done her work. I was told it would take 2 and a half hours, even though I booked for a quick service which means it takes an hour to service whilst you wait. I had asked for my brakes to also be looked at. This person in charge never even asked my name or apologised for the inconvenience and poor service.And to still tell me I would have to wait for 2 and a half hours??. I had made other plans for the day as I had expected my car to go in for service at 08:00 as that was what I had been told.I have low blood sugar and had not eaten anything as I had not expected to wait for so long.the coffee machine was off and only water available. No one even took my car keys from me until I asked someone about it. Then the person in charge comes rushing to me \what seems to be the problem"he then took the keys from me and drove my car to the back.im disgusted totally disgusted!!!"""