Springs Hyundai judged me on the Show room on my colour and my dress code and didn’t give me the service that I deserve as a Positional buyer !

Loosing of customers

To the C.E O. of Hyundai South Africa

This is sad to Report to you that Hyundai Springs Staff are very ****** and not Helpful at all On Monday the 11 of November 2019 at +- 16 H 15 I have arrived at Hyundai Springs and met Mr. Duke Mtdahli Salesman Duke have shown me the new Tucson 2 Litre Diesel and gave me the wrong price and I ask him if I buy the new Tucson 2 Litre Diesel now if Hyundai Springs will register the new Vehicle in 2020 Duke confirm it with me that he will do it . Duke have told me that he need to excuse himself for 5 minutes to take something to the other Offices I have waited for him for 20 minutes and never seen him again’ I then went to the Sales Managers Office Mr Dina Naido and ask him for a Sales person to assist me as Duke left me all by myself and on his way out of the Show room assisted a Black Customer and never return to me . Mr Dina Naido took me to Mrs Lulu Erasmus

Mr Dina Naido and Mr Duke Mtdahli Salesman have judge me when I enter the Show room on my colour and my dress code and didn’t give me the service that I deserve as a Positional buyer Mrs Lulu Erasmus have seen that I am very upset and try to explain to me all the details and price of the new Tucson 2 Litre Diesel and have to run up and down to Mr Dina Naido office to ask him if it was possible to register the new Vehicle in 2020 and he said no .On his way out he answer a few Questions the time was then 16 H 55 all the Sales Staff have left and the only person that was assisting me was Mrs Lulu Erasmus she have try to calm me down as I was shaking with the disrespect that I was treated and was apologizing. I told her that I want to see the Dealer Principal Mr Mohamed Salim . Mrs Lulu Erasmus phone him and told him that she have a very, very Upset customer and I want to see him As we enter the Dealer Principals Office there was 3 Gentleman’s sitting ,they haven’t even introduce themselves to me and I was telling them my bad experience that I had in the Show room with Mr. Duke Mtdahli and Mr Dina Naido. Mr Mohamed Salim said to me that he will talk to them then I have Lost my temper as I expect him to take it more serious then to talk to them and then Mr Shaun Palmarozza interrupted me . I stop him and told him that he wasn’t there to see what happened. Mr Mohamed Salim told me that he will view the incident on the surveillance. Mr Ridwaan Esack the Manager of the Boksburg Branch told me that they will follow up. Mrs Lulu Erasmus was just apologising to me the whole time and I told them that Hyundai Springs Sales Person are a lot of Clock Watchers as they all have left before 17 H00 except Mrs Lulu Erasmus

I have taken a long time to gather all the Names as there was no Name Tags on the doors or on the Persons . None of the 3 Gentleman’s have ask me my details to give me the feedback as up today the 19/11/2019 I told them that I will send this to Hello Peter and I now I know that Hyundai Springs are the worst Dealership that I have ever been all the other Dealerships Toyota ,Ford and Others treat you with Dignity and Respect

I will send this to Hello Peter and Social Media as you can see for yourself that Hyundai Springs haven’t even call me to let me know what happened with Mr. Duke Mtdahli and Mr Dina Naido

I hope that this will be taken very seriously!

I thank you Kind Regards