Sloppy Service

My Hyundai Santa Fe was Towed to the Bedfordview dealership on Tuesday 22nd of March. I called the dealership and explained that i was leaving for holiday on Friday 25 th March and needed them to look at the car urgently. They said they would come back to between 24 and 48 hours. We had to call them on the Wednesday twice. i was told by Hermien as well as the service manager that i am not there only client and i must wait. I proceeded to spreak to the Dealer principal Vashan who tried to help. We were called on Wednesday afternoon to be told it was the battery whcih was put in in November last year. When they finally put thre new battery in on Thursday they then realized it was the alternator. The question i have is why they never checked the alternator when they checked the battery originally? I then left 2 urgent messages with Vashan the dealer principal on Thursaday Afternoon. He left the office without even returning my call. I think There service was not what i expected. <br> <br>