Shocking Service from Hyundai East London – Never Again!

I am extremely angry and disappointed with the absolutely shocking service I received from Hyundai East London.

My vehicle, which is still under warranty, overheated and broke down on the side of the road. I immediately contacted Hyundai East London for assistance – only to be given the complete runaround when it came to fetching my car. I was told someone would get back to me, but nobody ever did. I had to keep calling and chasing them myself – just to get the basics done. Eventually, I had to force them to take my car in!

But the nightmare didn’t end there. My car sat at Hyundai for over 3 weeks with NO updates. I had to constantly call and follow up myself. Not once did they take the initiative to keep me informed. Trying to get hold of someone was near impossible – it felt like I was being ignored on purpose.

To make matters worse, even when my car was finally done, no one had the decency to let me know. I only found out because I once again took it upon myself to follow up.

This is completely unacceptable, especially from a brand like Hyundai. The lack of communication, the disregard for customer service, and the sheer incompetence I experienced is beyond disappointing. I expected much better, especially considering my car is under warranty.

Hyundai East London – you have lost my trust and respect completely. I will never recommend your service to anyone. You clearly do not value your customers or their time.