Shocking Service at Hyundai Airport

Good day,

We own a 2014 I10 1.1 Motion Manual which is driven by my mother.

On 8 June 2023 the vehicle was taken to Hyundai Airport for a replacement of a clutch. A new clutch was installed.

The vehicle has since been back 3 times as the clutch is still not working as it should as the car shudders still in first gear. The first 2 times we were told the clutch needs to be adjusted (Please tell me why a new clutch needs to be adjusted) The 3rd time the fly wheel needed to be sent away for skimming. But its still not functioning correctly.

We sent a email on the 3rd of Feb to Hyundai Airport until today no reply. Not even the dealer principal felt the need to reply.

We didn't want to take it back to Hyundai Airport as we got the feeling after 3 times not being able to fix it they don't know what they doing. So we contacted Meadowdale and we were told they will only look at it but we will need to pay as they didn't replace the clutch, which in my opinion is shocking as all dealerships work off the same system and all the information would be there.

Unhappy about this response we reached out to Hyundai SA and we were helped by a Lady called Helen sent us a mail and said we must take it back to Hyundai airport and we should chat to the service Manager Philemonm, not sure if he rep**** to Helen but until today we are still waiting for him to contact us.

How are we expected to get our query resolved with a dealership that doesn't give a damn about there customers enough to even reply to an e-mail and yet we are forced to take the car there. Honestly shocking. I paid R5516 at the dealership thinking it would be better quality but that is not the case.

Hyundai service is seriously shocking they take your money very quickly but then when you have a issue they don't want to help.