Servicing Department- Benchmarking the customer experience

Having been on the receiving end of exceptional service internationally, great service is easily recognisable.

Upon driving in to Hyundai, Sandton to deliver my vehicle for a service, I was guided into a parking bay and greeted by a gentleman who immediately started on my vehicle inspection and handover. He guided me to the servicing office, where I was greeted by a well presented, friendly and helpful receptionist.

I was invited to help myself to fresh juice or coffee while waiting in the queue for the consultant who would assist. A short and comfortable wait in a very professional environment.

I was then assisted by a gentleman by the name of Brett Le Roux. From the beginning of my interaction with him, I received exemplary service and was treated like gold. Every question I had was answered before I needed to ask and the process going forward was explained clearly and made to seem effortless. I handed my vehicle over at 8:30 am and received progressive texts from him communicating the progress of my vehicle in the system. At 12:30 I received a personal call from him to notify me that my vehicle was ready for collection. I collected my car, Brett did the handover. Again, seamless and required no effort on my part and he went as far as walking me to my vehicle to see me off.

I have been a Hyundai owner and customer for 4 years now and of all the branches I have been to, this has been the best. I am bowled over by my experience with Brett. To this point I have experienced less than favourable service when dealing with other branches. I would go as far as saying Brett has made me reconsider staying a Hyundai customer long term.

A huge thank you specifically to Brett Le Roux, as well as the Hyundai Sandon team for the remarkable service.