Rust on Brand New Car

<p>Let me start of by saying that I left VW after 10 years for the Hyundai experience. It has been the worst experience so far. I bought my wife a Brand New Grand I10 and also an Accent for myself with a space of two months. The real experience started by us receiving the Brand New Grand I10 with kilometres on the car. With all the hype of my wife getting her new car and stuff, I told maybe it was driven from the factory which was not suppose to be the case, the car should have been delivered to the dealership on a car carrier. We fetched the car and to our amazement, a brand new car does not come with a full tank of petrol (another disappointment). I contacted the Hyundai Head Office to enquire about this and to date I have received no feedback regarding my enquiry. </p> <p>Now let me get to the interesting part. My wife and I discovered a spot of rust on the tailgate, a place where it couldn't be chipped or dented out of negilgance on our part. We took the car to Hyundai Boksburg on a saturday for them to have a look at the rust and then advise further. I spoke with the Service/Workshop Manager Alan. He looked at the car and advised that he needs to log this with Hyundai Head Office Warranty Department. He also advised that I bring the car back to the dealership on the monday to have the car looked at and assessed by one of his staff members. I took the car back on the monday and pics were taken and they proceeded to log their case internally. </p> <p>At this time, I didnt even insist on being compensated with another brand new vehicle and I just agreed for them to have it fixed.</p> <p> </p> <p>I should have insisted on a brand new car though. </p> <p> </p> <p>I had to phone and follow up on the status of the case and how long I should wait for a positive response.</p> <p>Alan advised me that he was going on leave and that Willem would be assisting me further. Even after Willem took over, I still received the same **** service, no response until I called in to the dealership.</p> <p> </p> <p>The car was however finally booked in and upon booking the car in, I advised Willem that there was a scratch on the right hand side mirror which needed fixing. I would assume that after the disappointing experience with the rust, that they would just touch it up for me seeing that they would have a little touch up paint from fixing the rust spot. Willem agreed to having it fixed and I was happy and left.</p> <p> </p> <p>The lady (Sue) at the service department that booked the car in called me after a few days to say the car was ready. I asked her if she spoke with Willem about the scratch that I told him about and she said that she didn't know about , I subsequently asked her to speak to him and let me know. She put me through to Willem and when I asked about the scratch, he said that he hasn't seen the vehicle as yet and he did tell them to fix it. I told him to please go and check the vehicle and call me back, I'm still waiting for that callback. While on the call with Willem, he advised that I should still come through and fetch the vehicle.</p> <p>I got this instant feeling that this guy knew he was not going to fix the scratch yet he strung me along and agreed to something that he could honor. I know the thing of his words against mine but it's the integrity of the individual to honor their promise. My wife and I go to the dealership and as we enter, I see Willem just turning his vehcle to drive off, I tried to wave him down and even pressed my hooter but he still drove off. I assumed that his staff would assist me with all my queries and proceeded to go inside. The experience and customer service that I received was nothing to rave about. I had to ask the Sue who looked like I had told her something out of the ordinary, 'I'm here to fetch my wife's car'. She had my paperwork with her yet she behaved like she didn't know what I was there for. I also asked her about Willem and if he has left for the day to which she also didn't know yet they sit within two or three metres of each other. I then asked her if she spoke with Willem about the scratches and she kept on saying to me that 'I don't know what you spoke about and what was agreed', I asked her again, 'Did you speak to him after you called me' and she had no answer for me showing the poor customer service s****s she possesses. I then asked her to contact Willem on his mobile phone to which she rep**** that she does not have his number which is really odd. A huge organization such as Hyundai does not keep their Management 's mobile telephone numbers, I really find it odd. My thing is that if your service division is burning down, besides the emergency services, don't you call your management? Sue kept on arguing with me about her not being able to contact Willem and gave me some other stories about them not having company phones. I mean I don't have a company phone but I have all of my colleagues and managements telephone numbers. I really lost it at one point while I am talking, this rude ill mannered Sue tries to talk over me and I told her that I am the customer and she will listen to me before blurting out. </p> <p> </p> <p>I am totally disgusted about the pathetic service I have received from Sue who needs all the customer service training that you can afford her and it really makes me wonder what kind of training centre you have there if your staff are this poorly trained.</p> <p> </p> <p>Let me finish off by saying that your staff DO NOT honor their committments nor do they possess the customer service s****s to handle situations. </p> <p> </p> <p>I should have just took my complaint to your head office or maybe even to Hyundai International stating the severity of the complaint of a Brand New Car Rusting.</p> <p> </p> <p>I would really appreciate any sort of response regarding this issue yet I'm not going to hold my breathe.</p> <p> </p> <p> </p> <p> </p> <p> </p>