Repulsing Service

<p><span style="font-family: 'Avenir W01';">On the 27th May 2016 I attempted to have my Pre-owned Hyundai Atos serviced in Springs, when they told me that the service plan I had was not yet active and the service plan which covered my current milage had expired a year ago! When I returned to the dealership where I bought the vehicle - Hyundai in Germiston - I spoke to the salesman who ran around for a solid 2 hours telling me he is on hold with the broker (Liquid Capital) as they had to amend the service plan. I eventually left the dealership, still with no assistance... Ive called more than 8 times, trying to escalate the matter in hope that someone would see the urgency in the matter - yet it seems no one could be bothered! Today I spoke to the F&I manager at Germiston - Khoni Bhabi, who told me that she is waiting for feedback and an amended service plan on email before she could confirm the changes to me - this is almost a MONTH LATER! At no point have I received an apology or any sort of acknowledgment of the mistake from this dealership! Right after speaking to Khoni I called Liquid Capital myself and spoke to an agent who explained after opening my policy, that the dealership had made a mistake they could not amend, they cannot revive an expired policy, and had the dealership followed up on my case they would be 100% aware of this - From the 27th May 2016 when I first came to them! I am hurt that this is what a dealership calls customer service! They could care less what happens with you or your car after a sale is made! It is DISRESPECTFUL AND APPALLING! You represent a brand, not a fly by night spare parts shack! Get your ****ing act together or close your doors until you have read and understood your job descriptions and company vision!</span></p>