REGRETFUL, DISAPPOINTED AND NOT SAFE

On the 19 May 2020, I purchase a grand i10 at hyundai Bedfordview and was assisted by a sales man by the name of Clarence. I decided to continue with the sale of the car even though the odometer on their website was different from the actual car, which his Manager, Len, told us that it was an error. I was then told that in order to secure the car I need to make a deposit of R5000, which I did. Later on the very same day, I transferred the remaining balance of the vehicle. I was told that I need to wait for the funds to clear and they still needed time to get the car ready before collecting it. On the 23rd of May, I was informed that I can come and collect my car but upon inspection, my husband noticed that the wipers were worn out and there was was a dent on the rear bumper of car which they promised to fix. About 2days later, we noticed that there was no water on the washer bottle and we then poured water only to discover that the bottle was leaking, meaning that the washer bottle was broken. My husband decided to call him to inform him and he promised that he would order it along with the wipers but mentioned that there was a delay with regards to orders due to lockdown.A week later, a sound started coming from the front right side of the car. My husband made another call to inform him about the problem and he promised to fix it. He then called us to bring in the car at our own expense and the car stayed at the dealership for 2days and when we went to collect it, only the wipers and the washer bottle were replaced and they used the bicycle spray to cover up the dent on the rear bumper. We told him that the were not happy with the rear bumper and the noise was still there and he told us that it was already late and he will book in the car again to assess the problem. He called us to bring in the car to the dealership ***n expense again) and we did. We were told to come to the dealership because I burnt the drive shaft and we need to pay for the replacement of a new one. My husband and I went in and we spoke to Len, who told us that he will never cover the costs because it wasn't his fault and he was very rude to my husband. His behavior was not of someone in a managerial position. He didn't even know that the car had a balance of warranty meaning that his only interest is money and not providing value for money which is totally unprofessional. Clarence tried to calm down the situation and assured us that he will try his utmost best to fix the car which was then booked and it stayed there for 4 Weeks but only the rear bumper was fixed. I thought giving them enough time would actually bring in good results but I was totally wrong.

My husband went back to collect it and while he was driving back home around 5pm,he noticed that the alignment was not made and the sound was still there. He called Clarence and he told him that the dealership was already closed and he should bring in the car the following day***n expense again) . We spoke to him and he told us that he will speak to his manager, Len, because he is not a mechanic and doesn't know why they are failing to fix the car. We are still waiting for Hyundai SA to call us back.

We are so disappointed, furious and regretful by the service while we do not owe them anything. I do not feel safe driving the car. They do not deserve our money.