Reception Service

I called this morning at 08h00 for a simple question - is my vehicle still under warranty? Reception at first told me that the person dealing with this is not in today. My problem? I asked for someone else who could assist and was put through to Feraaz who put me on hold. After listening to promotions for about three minutes I re-dialed and asked for the Service Manager - Deon. I was again put on hold and again after about three minutes of listening to promotions I re-dialed and again asked for Deon. Guess what? After about three minutes I again re-dialed (twice) and now they just don't answer their phone. So maybe try a different service provider or buy another make of vehicle.