Really Bad Attitude at Hyandai Stellenbosch

Item: Hyundai South Africa
Rating: 1
Author: karliendev K

I was interested in buying a 2016 Hyundai Grand i10 (Cash Buy) from Hyandai Stellenbosch. The Salesperson who took us on test drive was very good and friendly; however the finance/warranty staff and manager were extremely unhelpful. I indicated from the start it would be a cash buy as a secondary vehicle for my business- and that I would like a better offer, then it would be a "done deal". The salespeople were all "friendly" when trying to talk me into purchasing the car, but when you start asking questions and look more closely at the fine print of the deal they are much less helpful - when it came to talking numbers they became rather nasty and insulting towards me, Natasha even went as far as personally insulting my existing car and telling me in a very snooty manner: "Oh but you can't really compare your current car with a Hyundai!" - Really?! I explained several times that I am looking at different offers in the 1.2 small car market, I will buy cash - so, please offer me a better deal as I have existing offers from competing brands for cars with similar specs for 2017 cars - for R20k- R30K less than Hyuandai's base price. All that the sales personnel did, however, was to insult my existing car, and to add even more costs to the "offer": I.e. They claim that the car comes with a "5/7 yr 200000km Warranty" - but actually this warranty only covers certain limited features; if you want a 'Real' warranty you have to buy the Warranty "Booster pack" for another 5000, and, oh the car's service plan is also not included and will add another 11500 to the deal, and "on the road" cost (which is really just licensing and RWC) adds another 5000 to the original price - making the Total Sale price R20K on top of the advertised "Vehicle Price". When I asked the Dealer Principle for a better deal, he was extremely aggressive and unhelpful: claiming that he "can sell the car to someone else for more" . Fine by me: I am definitely walking away from such bad service, and such a stinking attitude and bad overall value for money- WHY should I spend my hard earned Cash on Hyundai if I can get a newer car with exactly the same specs (incl service plan and warranty) from a competitive brand for R20-R30K less! I will certainly NEVER return to this dealership- and I will have a negative view of the Hyundai brand from now on thanks to the treatment I got. Hyundai can learn a thing or two from their competitors - when I offered cash buy, and asked for a better price, they answered: "Consider it Done!"

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