1 reviews | Active since Nov 2012
POOR SERVICE HYUNDAI MILNERTON - NEED HELP HYUNDAI SA
<p>Hyundai Milnerton seems like one of those typical companies that is your 'best friend' when they want to sell you a car but when they have the sale then they don't care about the customer anymore. The poor service all started when I first picked up my car. The trade-in process took forever even though they had the car I traded in for several days. It took me several reminder emails to James and Gert Hyundai Milnerton to eventually settle the trade in. I did all the leg work to contact MFC every day, for several days, to ask them if the vehicle was settled. Hyundai did not do this. Hyundai also did not care to keep me up to date about the settlement process without me first having to call them. Hyundai also did not care that their procrastination meant that I would have to pay the installment on the trade-in car even though that car was now in their possesion. I had to reverse the MFC debit that should not have occurred (if James at Hyundai Milnerton processed the trade-in when he said they would) which may have affected my credit record because of the dealership not caring. Currently, I still await my number plates even though it has been several weeks since I have the car and the temporary license plate has already expired. I had mentioned that I may get a fine but all I got from James at Hyundai Milnerton was a photocpied license disk via email. Lastly, Hyundai Milnerton put on the incorrect smash and grap tint on the car. I informed them about this the day I picked up the car and still nothing has been done about this. I emailed James several times in regards to these two items but either I don't get a response or if I do, I don't get feedback to all the points I have raised. Still there has been no booking to fit the number plates or replace the tint. it seems that Hyundai Milnerton thrives on silence in the hopes that perhaps clients will forget. This is the worse Hyundai branch I have ever dealt with and is so different from the excellent experience I had received from Hyundai Bellville when I bought my previous car.</p>
