Poor service delivery, no follow up from Manager

My car's service for 105,000km was on 27/11/15. I was there before the gates opened at 7:00am.<br> At no stage was I told that the car will only be finished at 17:00pm. If I were told that at any stage from the day I booked the service until I dropped it off and signed the paperwork, I would not have left the car there and would have cancelled the booking, as this would have been the first time in my life that a minor service can take from 7:00am to 17:00pm.<br> I had to follow up 3 times to get the status of my car: 12:30, 14:30 and again at 14:40. At 14:30 I was told that the car will be finished by 16:30. I then informed them at 14:40 that I will collect my car at 15:15, whether the service was done or not, as it was nothing less than pathetic that it took so long. I arrived there at 15:17 and my car was miraculously finished. (I assume an actual service was done, as I paid for it).<br> A more detailed complaint to the branch manager on 01/12/15 was ignored to date.<br> I will never book my car in for a service at Bryanston again, I will rather drive to Wonderboom in Pretoria on Saturdays, as they deliver a great service. <br>