Poor Service delivery

We recently bought a pre-owned H1 bus from the Hatfield branch, however, last week, the rubber on the one hand sliding door tore out, when I tried to open the door, and upon inspection, we saw the other side, was starting to tare as well. When we spoke to one of the managers, he advised that we need to make a booking, to have it fixed. Both myself & my husband had took the day off, to bring the bus to Hyundai, just to find out 3 hours later, they did to have stock. They first, needed to order the stock, which will take 2-3 days. It baffles me, that they could not have advised us, to bring in the bus, to first view, and thereafter make a booking for the repair. We were also under the impression that we had a 2-year warranty, however, this warranty does not include the rubber inserts on the sliding doors. And lastly, when one of the staff members brought the bus to us, absolutely no Covid protocols where followed, no seat cover, no sanitizing of the areas that were touched. In the current situation that we are living in, I would have assumed that this was normal practice.