POOR SERVICE @ TANGAWIZI RICHARDS BAY

My car had a mechanical breakdown while I was on the N2 and was towed into Tangawizi premises at night on the 04th January.

It has been with them for repairs ever since, and I have not been getting enough feedback/information with regards to progress of repairs or even the faults found.

On the 09th, I visited the dealer and I confirmed with them that they can proceed with the repairs. They told me they will book it for the 15th, why so late, I don’t know.

I am the one who has been calling them and asking for feedback and progress of the repairs, they did not bother to send me anything in writing or keep me update with the progress.

Every time I called, they could not even give me a proper and reasonable explanation as to why the process is taking such a long time, instead they would say they are waiting for technicians.

Today is the 21st January, and still there is NO FEEDBACK on the progress of the repairs, I DO NOT KNOW WHAT CAUSED THE CAR TO OVERHEAT, THERE IS NO QOUTATION sent to the Warranty Insurer, I have left 2 messages requesting the Manager to call me back, but still I have no feedback.

The service I am getting from these people is extremely poor, intolerable, unprofessional, unacceptable, disappointing, and infuriating.

I work as a ships Agent, and the nature of my job demands that I have a car 24/7. I did make them aware of this and requested for a quote to be sent to the Warranty insurer so they can give me a care hire option.

My car has been stuck at Hyundai for almost 3 weeks now, I am having a difficult time moving around and doing my job, I am sitting without a car that I’m paying for.

This is really ridiculous and twisted.

I hold Hyundai responsible for all the losses I have incurred from the time I approved for repairs to be carried out.