Poor service at Hyundai Durban Central

My husband and I visited Hyundai Dbn Central last week.we wanted to trade our golf gti for a hyundai vehicle.the salesman Hanson had an optimistic attitude and was very helpful.we filled out the application and we're told that we would have the vehicle this week. My husband had to call for Hanson the salesman several times today and left messages but he didn't contact us.eventually my husband spoke to the manager Clive who advised the application declined as I had a listing on itc. I am in the customer service field and don't see why the attitude must change when there is not good news. I settled the outstanding R200.00 with my service provider and I could have gotten proof to show this was settled to procked wit the application. However hyundai proves that it's not important to let their potential customers know about the application submitted or to provide feedback.thank you hyundai for letting me know that you don't need my business....I am not asking for you to do anything difficult but whats upsetting is that we must keep calling you for feedback.I will definitely get better service elsewhere where they ensure that I'm kept up to date and informed.that's not how you treat ppl<br>