Poor Service and Communication

I'm not one to complain easily in fact I never do but I recieved poor service from the centurion branch. My car was sent in on Monday for a repair issue. I was told that the issue would be a quick repair and my car would be back to me on Wednesday once the part had arrived but due to the service consultant being off work for 3 days apparently nobody touched my car or knew about it until I called them Thursday and again today (Friday) to find out what was happening. I was transfered around so many times before someone could answer me, nobody knew anything about my car and had to run around to find out what was going on and only this morning did they say they would start the repairs.

Nobody called me to communicate, nothing. Is there no order or procedure in place to ensure these kind of things don't happen? How does one person get sick and all of a sudden there is no one to make sure that the work gets done or that customers are contacted??

To me this is ridiculous especially because nobody knew what was happening with the car in the first place. I'm unimpressed really