Poor service

Dear Hyundai South Africa Team,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the handling of the recent incident involving our 2021 Hyundai model at one of your authorized dealerships.

To recap, we entrusted our vehicle with your dealership for routine servicing, only to later receive news that it had been involved in an accident while under their care. This is not the first time such an incident has occurred; unfortunately, this marks the second occasion where our car has been damaged by your dealership.

The lack of timely communication from both the dealership management and your customer care team has further exacerbated the situation. It took nearly a month for us to receive any update regarding the matter, leaving us in limbo and causing unnecessary stress. When updates were finally provided, the proposed options left us at a significant disadvantage, offering no fair resolution for the inconvenience and damage caused.

Furthermore, when my wife contacted your customer care team to request clarification on these options, she was met with vague bullet points rather than detailed explanations. In response, I followed up via email asking for elaboration on each option, yet received no reply. Attempts to call the number provided also went unanswered, leaving us feeling ignored and undervalued as loyal Hyundai customers.

We believe that transparency, accountability, and prompt action are essential components of good customer service—qualities that have been notably absent in this case. As valued patrons of Hyundai, we expect better treatment and a more satisfactory resolution to this issue