POOR SERVICE

my car was due for service today and i took it to Hyundai, Menlyn Pretoria East. when i arrived the car was taken and the sales rep asked everyone in Afrikaans something and all the customers responded except for me as i am not afrikaans speaking individual. after that the shuttle came to collect all the customers and i was the only one left at the dealership. i then went to Simone to ask about my shuttle and she said that there are no shuttles and the next shuttle will be coming in after 09:00 am. she did not even ask what time i must be at work. i then called a colleague to come and collect me from the dealership. throughout the day there was no communication from Simone about the status quo of my car. i went to check on the car at 04:20 pm and when i got to the dealership, i went to Simone to check the car and she said i should sit down and that they are busy printing my invoice, 4 more customers came after me and they all assisted without any hiccups. i then went and sat on the chair in front of her and she did not explain what the delay was. instead she was talking to her colleague. then after an hour she gave me the keys and the car was not washed and invoice not printed.