Poor Quality Product

We have a Hyundai vehicle bought new 3 years old now well looked after and maintained as per service plan.<br> <br> A week ago just outside our home (great luck it happened where it did) the car broke down. The crankshaft pulley wheel broke off from the shaft in the roadway - oil all over the place. A long weekend Monday being a holiday the car was taken by low bed recovery truck to the dealership on Tuesday.<br> No word from the service shop after repeated phone calls on Tuesday &amp; Wednesday. <br> <br> Later advised that it would be off the road for 3 weeks due to a factory faulty crankshaft which needs to be ordered from Korea. No courtesy car available. A Platinum Booster Warranty purchased 3 years ago with the car which indicates a rental car available should the parts not be available in 4 days has proved to be a **** and irrelevant here. No apology or further assistance was forthcoming.<br> <br> I called Hyundai SA Customer Care who promised to investigate &amp; call back. Nothing happened.<br> <br> Never buy a poor quality Korean Hyundai and the SA division does not care a hoot about customer service but are quick to sell you additional warranty options that are a **** & useless when called upon.