POOR POOR CUSTOMER SERVICE!!!!!!!

To whom it may concern,

I write this email to you on behalf of your client Felicia Felicity. She had purchased a vehicle from Hyundai Eastrand. It is sad to say that the service rendered from Hyundai Eastrand has been nothing but poor poor customer service. This branch does not seem to believe in good customer service nor communication. She has had to make numerous calls to follow up on her vehicle as no staff member was clearly prepared to pick up the phone and communicate with her. At first there was no communication from the finance department regarding her approval whilst other dealers approved with her same bank,until I had made a call was she then attended to. She was told by Enos the salesperson the vehicle would be ready today,a week later after approval.As per Enos the reason for this delay was due to the public holiday,today once again no communication from Hyundai,when she calls she was told the car will be ready only tomorrow and the reason for this delay was because of the "public holiday" this alone would indicate that Hyundai Eastrand is most definitely confused.She was then told by Enos that she can come collect the vehicle today and bring the vehicle back next year to sort out the mags of the vehicle. I then called spoke to Enos and then asked for the Sales Manager expecting a more professional and sophisticated employee but instead had to speak to an arrogant and frustrated employee once again. His reply was that Felicia is very happy and I am a third party-It is quite ironic that when we finalized this deal on behalf of Felicia it was not a third party issue then,but when receiving a complaint then he goes down that road.He was utterly arrogant and rude.From a business point of view a complaint will always remain a complaint irrespective of where or from who the complaint is received from and if this manager was well trained then he would not have displayed such arrogance.He attempted to use every excuse he could find to shy away from this complaint-He stated that Felicia is the one who didn't want the mags and that a third party is busy fixing up the car he will wait to hear from them.The day has gone.she has taken a day off from work,re-scheduled appointments sitting and waiting for Eastrand Hyundai who has absolutely no sense of urgency. The reason as to why I had to intervene is because she is completely frustrated.Thanks to Eastrand Hyundai you have destroyed what should be an exciting experience for your customer-A customer who has purchased a vehicle for the first time.I fear what would after sales compose off after this kind of unprofessionalism before even receiving her keys.

As per Martin this vehicle will be ready by this afternoon between 4pm-5pm.I really hope this is the case.

In the same breath,a well done to Ruth who has been assisting Felicia with the finance part of this deal-she was helpful and communicating.

Utterly disgusted by Martin and the sales team.I would most definitely not refer any person to this dealership.

Eagerly awaiting feedback urgently.....

This was an email sent on 18/12/2018-till now there has been no reply from customer care or the DP at Hyundai Eastrand.........