1 reviews | Active since Feb 2012
Poor Pathic Client Service
<p>Good Day</p> <p> </p> <p>Please be informed i logged a complaint on 28/02/2017. I received an email advising i will be contacted within 24hrs. After the 24 hrs i called for feedback. I was told resend the email with my complaint , I still did not receive any feedback after three days.. I shocked at the standard of service , received from the Service-Workshop Department and also the Customer Service Department. My complaint was against Trevor at the workshop, and now also Angelee Van Niekerek who is so incompeten that she never read my complaint.Please see orignal email sent through.</p> <p> </p> <p>Good Day</p> <p> </p> <p>As per telephone conversation. I logged complaint against the Durban Central –Work shop Department yesterday.</p> <p> </p> <p>I was utterly disappointed, when I called in yesterday spoke to a gentlemen by the name of Trevor.</p> <p> </p> <p>I advised my vehicle is under warranty, and in the last few days I having a problem with reverse gear. When putting in the reverse gear its making a loud noise like something blocking.</p> <p> </p> <p>He asked me where am I working I advised in Mount Edgecome, he advised me to take to Umhlanga. I advised him I always bring me vehicle for service and any problems to the Central Branch as it is convenient.</p> <p> </p> <p>He insists I take to Umhlanga. I use the Car daily but this week was unable to use due to the problem. I asked please if I bring the car in on Friday I was told no they are fully booked.</p> <p> </p> <p>· Firstly this is not my faulty the car is making noise, it’s a mechanical fault.</p> <p>· Secondly I shocked in the manner they treat their customers.</p> <p>· And in the complaint on the Website someone was to get in contact with me within 24 hrs which never happened.</p> <p> </p> <p>This purely indicated the POOR PATHIC SERVICE HYUNDAI OFFERS TO THE CUSTOMERS. No I been asked to send through the email again. Definitely no living up to Brand delivering excellent customers service to clients.</p> <p> </p> <p>If no one response to me today with feedback I going to log the call on HELLO PETER.</p> <p> </p> <p>Dissatisfied Customer</p> <p> </p> <p>Banisha Govender</p> <p>Cell: ********** 773</p> <p> </p>