Poor management service

Item: Hyundai South Africa
Rating: 1
Author: Nikita S

I have purchased the below vehicle on the 01/04/2017 at the Constantia Kloof dealership: Grandi10 (2014 model) Grey DD 13 MP GP Upon applying all was in order and the service was exceptionally pleasing, I dealt with Michael and he went over and beyond his line of duty to help with the process. The process was then handed over to Darren Naidoo (Sales manager) at the dealership, who called all the time to confirm that I was still purchasing the vehicle, all seemed in order and I was happy. On the 01/04/2017 when I arrived to fetch my vehicle, there were a few hiccups but nothing to stress about. One of the issues were that they didn’t have mats for the car and Darren picked up on a new scratch that they didn’t notice before. He then asked if I wouldn’t mind coming back the following week to bring the car in so it can be repaired, as well as give me the mats. Again all seemed in order and he assured me he would get back to me regarding this. A few weeks had passed by, I mailed him to ask when I can bring the car in. On the 08/05/2017 he advised I could bring it in and he will have a courtesy car for me to use in the interim. Upon arrival that afternoon, I advised him that the starter was giving me issues and that should not be the case considering I only had it for one month, he then 2nd guessed me and insinuated I had tampered with the box which could be the reason as to why the car has starting issues. As a customer, I found this extremely insulting. I had also mentioned the mats that he assured me I would get and he questioned that to (HOW UNPROFESSIONAL) he advised me that I would have my car back in the next 2-3 days. I left the dealership highly upset at the way my husband and I were questioned about it. 2 weeks later, the 22/05/2017 to be exact, Darren mailed me to advise my car was ready for collection. I went that very afternoon, the scratch was repaired, mats were in but minus the license disc (ANOTHER ISSUE THEY DIDN’T SORT OUT BEFORE GIVING ME THE VEHICLE) He mentioned I would have to come back to collect it (NEVER MIND MY TIME AMD FUEL DRIVING UP AND DOWN) I left the dealership, stopped at a store down the road and when I tried to start my car it gave the exact same starting issue (HOW EMBARRASSING) I mailed Darren immediately the following morning, with no response from him, not even a courtesy call. The following day I mailed him again, asking when my car can go in as the problem was not resolved. He gave me the run around and once again on Monday morning 29/05/2017 I sent him a mail expressing my disappointment at the poor service and attitude he has been giving me. With a half-hearted apology he assured me he would send a driver to fetch my vehicle as I refused to go up and down once again. The driver came on the 30/05/2017 at 10:38 (Darren advised he would be here promptly at 10:00am) The driver came with an old normal red i10 and immediately saw my disappointment, he was told by Darren that I would just have to be satisfied with what I get as no other vehicle in the entire dealership had a vehicle available for me to use with a valid license disc (SO HOW STUPID DO I LOOK) The vehicle that I have is extremely hard and uncomfortable and I expressed that in an email I sent him as soon as the driver left. I also advised that I would need my car back on the 01/06/2017 by 12:00 noon as I was leaving for a conference on Friday 02/06/2017 (TO DATE, I HAVE NOT RECEIVED A RESPONSE FROM DARREN) This morning I mailed him, then cc’d his boss (TIENIE) not a single response from both guys (IN MANAGERIAL POSITIONS MIGHT I ADD) This was the worst experience I have ever had, it leaves a sour taste in my mouth that I need to be running back and forth for a car I am paying for, they not doing me a favour, it wasn’t a prize I had won, it’s been paid with my money which I work extremely hard for, this type of service is appalling and should not be taken lightly. Please advise accordingly.

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