Poor Customer Services

>>> Mark Moodley 2020/12/23 09:09 AM >>>

Good Morning Upon initially viewing vehicle before purchase, I personally noted all faults with vehicle, in presence of Shiraaz. After completion of my inspection, Shiraaz then introduced my wife and I to the used car Manager, who then promised to repair all faults that I listed on the document, and we had a gentlemen deal in place that he would repair the faults in the vehicle, and we would go ahead and start process and purchase the vehicle. The Manager and Shiraaz promised that when we collect the unit, all faults would be repaired. Unfortunately when I arrived yesterday to collect the vehicle, majority of the faults were not repaired. Whilst inspecting the vehicle, and driving the vehicle home, I noticed that the following faults were not repaired - LHS tail light has a crack Wheel alignment and balancing is still off. Shiraaz stated that the vehicle arrived from alignment and balancing, if so, can I have the alignment and balancing sheet forwarded to me 2 x deep scratches on front dash board. On initial inspection, these scratches weren't present Paint chips on bonnet, On initial inspection, these paint chips weren't present Mud guard under the RHS tyre is damaged. On initial inspection, this cover wasn't damaged Rusty bolts and nuts below number plate not changed. Shiraaz also mentioned that the new carpets, key ring and gift to follow. Please advise when will I receive this. Please advise when you intend on addressing all faults advised on mail and a time frame. I will forward more photos.

>>> Mark Moodley 2020/12/23 09:09 AM >>> Good Morning Upon initially viewing vehicle before purchase, I personally noted all faults with vehicle, in presence of Shiraaz. After completion of my inspection, Shiraaz then introduced my wife and I to the used car Manager, who then promised to repair all faults that I listed on the document, and we had a gentlemen deal in place that he would repair the faults in the vehicle, and we would go ahead and start process and purchase the vehicle. The Manager and Shiraaz promised that when we collect the unit, all faults would be repaired. Unfortunately when I arrived yesterday to collect the vehicle, majority of the faults were not repaired. Whilst inspecting the vehicle, and driving the vehicle home, I noticed that the following faults were not repaired - LHS tail light has a crack Wheel alignment and balancing is still off. Shiraaz stated that the vehicle arrived from alignment and balancing, if so, can I have the alignment and balancing sheet forwarded to me 2 x deep scratches on front dash board. On initial inspection, these scratches weren't present Paint chips on bonnet, On initial inspection, these paint chips weren't present Mud guard under the RHS tyre is damaged. On initial inspection, this cover wasn't damaged Rusty bolts and nuts below number plate not changed. Shiraaz also mentioned that the new carpets, key ring and gift to follow. Please advise when will I receive this. Please advise when you intend on addressing all faults advised on mail and a time frame. I will forward more photos.