Poor Customer Service

I am writing to you to raise an issue about Cars at Hyundai on November 17th, 2017.

Poor Service with Paarden Eiland, dealt with Morne service advisor, I was told that the Clutch Kit needs to be replaced and wiper blades, he advise me that the Maintenance plan is not active, will only be active 2018 September. The car went in for a 60 000 service with no Clutch issues or problems. However when I took the car back the Clutch was different to what it was in the morning when driving the car to Hyundai. He does not listen when customer speaks, its like he as already made his own conclusion in his own mind. I had to call the maintenance plan company and do my own investigation, all to find out the Maintenance was active 2017 September. Please note 60 000 service was done in November 2017 meaning Maintenance as been active already.

I called Morne back to advise him that the Plan as been active since Sep, so he wanted proof of that in writing. I took my time again to get him that request. I have forwarded the proof that Maintenance plan is active, I sent the email to him the 17 November , he as not came back to me since then.

I took the car to another branch, I was advise that the Clutch just needed to be adjusted and wiper bladed as been replaced with no hustle.

Could it be that the guys on the workshop adjusted my clutch to be hard and low, so i can feel that i needs to be replace so i can use my own money to replace it since the Maintenance plan is also not "active"?

Contact number: ********** 929.

Compensate me for the Poor service and stress that as been caused to me.

I look forward to a prompt response.

Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file.

Yours faithfully

Bonani Ngumbela