Poor customer service

March 2017, i bought a brand new hyundia i20 1.4 fluid, i made sure i choose a service plan on top of the warrant provided by the company, unfortnately first week of november my car was releasing some smoke coming from the cooler fan. I contacted the insurance which towed the car back to hyundia habour view service center, of which they took three days to provide a diagnostic result with unpleasing news as well that the cooler fan motor was disfunctionally however it not covered under warrant and service plan i will have to pay R5k or correspond with an insurance, he went on adding that the CV joints r cut up however the car was drivable the time i called the insurance because of smoke. the hyundia representative went on to say they will order the fan from korea which will take +/- 20 working days. I am not pleased by all the false statement being provided which make the service plan chosen useless. the car mileage is below 23k the car is not even a year old. Hyundia you have lost a reliable customer.