Poor Customer Care Hyundai Woodmead Principal Dealer

I am writing to inform you that I am a disgruntled customer who has been receiving poor service from Hyundai Woodmead.

I bought a brand new Hyundai Creta 2020 in August 2020 since then I have taken it back more than 5 times as it makes a screeching sound as the breaks are worn-out.

The first time in October they had to skim the brake disc. The other time they had to put grease, replace disc and change brake pads but still when I step on the breaks they still make the screeching sound.

I have communicated with the Hyundai Woodmead that I no longer want this car as it's brake safety is not guaranteed.

What has been disappointing is whenever I sent an email to the Principal Dealer I don't get a response or acknowledgement of the receipt of my email. The Principal Dealer has made commitments to contact me on certain dates but He has never fulfilled His commitment, I am the one who has to travel to the dealership to make a follow up.

I have since left the car with the dealership on Tuesday 1st June. The Principal Dealer had said He is looking for a new car Mid May but upto now I am not even sure even if they are putting effort to resolve my issue.