Poor Client Service

Its Sad when a car has a 5 year service plan ,and if you are a few hours late on a 5 year plan(what are the chances :-/), Hyundai refuses to pay even a portion from a loyal client as a sign of goodwill. While changing a new set of tyres the tyre company notified me I needed to change my shock mountings and would be under warranty from my manufacturer. Unfortunately I was a few hours late of a 5 year maintenance plan and they refuse to pay even a portion from a loyal customer.....very disappointed