POOR AFTER SALES SERVICE

I bought the Venue Hyundai 2022 Model car 12 April 2022, 2 weeks later I noticed there was noise when reversing and applying brakes, I phoned Hyundai Bellville sales Person- Lennox in May 2022, the car was booked for 15 June 2022, the car came back with noise, the car was rescheduled for another appointment.

The new car that was checked 7 times with no proper diagnosis. This car has a factory - what irritates me most is them not understanding my frustration that I cannot be driving the 2022 model car with issues like that. Warrant Manager- Warren and Sherman le Roux knows about this noise- they even came to my house with technician to listen to the noise- and ask them what if the car comes back again with the noise- and Warren advised me that they will take the car to the specialist technician and that will be the last resort that they will be doing- because I also asked because I can see this car has a factory faulty - it must be replaced and then he said- Head office will advise- and now after I told them the car is noise within a day it came back- now the car was not taken into the so called specialist technician but I get the report saying no " Relax, the noise is normal, nothing wrong with car, noise will occasionally occur"- this car is making noise every time I turn the wheel and reverse- that is not occasional. I must stay with the car that is noisy, and what is worse is - the report it says when rainy days, occasionally, whereas the noise is done every time I reverse the car when applying brake not releasing brakes- that is not even a proper diagnosis.

I complain 3 times already with their Head Office- keep on referring me back to Hyundai Bellville.