Poor after sales service

On Monday 9 Oct, all 4wheels from my vehicle were ******. That same day I went into the branch near Balfour Park to request a quote to which I was advised that they could not assist however they would forward my request through to Edenvale and Woodmead branches. I heard nothing and opted to call Woodmead directly where the sales agent advised that they could not assist as they do not stock Tyres, however the gentleman didn't offer to forward my details to another branch. I then called head office and so did my friend to request assistance with a quote and we were advised that someone would call us urgently as requested. I also tried contacting the Hyundai Twitter handle only to be addressed like *****. I gave all my details including a picture of my license disc and advised that my request for a quote was urgent. I was not assisted and was also given a wrong number by whomever was handling my social media complaint. After spending a day shuffling through their silly and unhelpful frontline service I managed to speak to a Chris Khumalo who provided me with a quote only the following day. I went back to the Twitter handle to request the contact information for Gregg Pienaar, only to receive NO response.

I was only contacted after 10am by a Nkululeko Bomvana on an instruction from Sibu Sibanyoni. Mr Bomvana addressed me by my Twitter handle cause he nor the social media rep had the decency to ask for my name or use the information provided to search for me. Mr Bomvana called me to afk what I needed help with like I did not clearly state before. I ended the call in frustration.

My query was straight forward and simple in that I only needed a quote for wheels, tyres and fitment. Yet Hyundai made the process so difficult. I will most likely never give a personal recommendation after what I perceive to have been a simple request which had a major effect on my life