Pathetic Service, Lack of communication and no urgency to sort out safety critical aspects.

My car went in for a service at Hyundai Port Elizabeth on the 24.08.2023.

The driver side window switch was faulty. The window only closes half-way and then slips back into the housing. They agreed to replace the switch and the Service Manager (Chantel) demanded that I bring the car in the 31.08.2023 to be fixed. I had to take time off from work again for this to be sorted. I took the car in to be fixed however found that it was still faulty.

My tyre had a nail in it which was not there prior to the car going in for a service. My windscreen washer bottle is also broken since the car came back from the service and therefore cannot retain any water. These are all safety aspects on a car that need urgent attention.

I have called Hyundai Port Elizabeth on Wednesday 06.09.2023 and was told by Charlene that will get back to me. I called again 11.09.2023 and was told the service manager Chantel will call me back. I am still awaiting a call back. I called again on the 13.09.2023 and was told that John will call me back. To date, I have not received any callbacks from Charlene, Chantel or John.

This is extremely frustrating as these are all safety aspects on a car that need to be fixed and Kelston Hyundai Port Elizabeth is not taking the matters seriously or treating it as urgent. I need to book my car back for these to be fixed however cannot as they are not taking my calls or calling me back.

I have never received this pathetic service before from any other dealerships. Customer Care and dealing with customer concerns is clearly not at the top of their priority list. I do regret buying a car through Kelston Hyundai Port Elizabeth.

Never again will I make this mistake.