Pathetic Service I Received from Hyundai Milnerton

I phoned in Hyundai Milnerton to book in my Car (i20) for 120 000km service, okay fine I was booked in for Tuesday 29-10-2019 and same time I got a confirmation message that I am booked in and I should bring in my car between 7:30 and 9:00 am. Cool fast forward on Monday I got another reminder text for my booking and on Tuesday, I send in my Car at 8:15 am.

So I actually work right opposite the dealer and during lunch time I pass there with my colleagues going for lunch and to my suprise my car was still parked where I left and this was around 13:00pm. I even said to my colleague these guys aren't serious it's like my car hasn't gone into the workshop and at 14:04 I receive the call asking me that my car in going in for service now and they would want to have it overnight in order to diagnose the squcking sounds that I raised with them when I dropped my car and I said No, it can't stay overnight because I need it and I need to use it to go home.

That's when the issue started, then the lady who called (can't even recall her name) said that's what we are saying we need the car overnight, and I said to her, if you can't help me and tell all the issues the same day, I will come fetch my car and book it somewhere else then she said to me that's not how they work or operate but my question still is how do you then operate if you want my car in for 2 days whilst booked in to be serviced for 1 day.

Then went back to the dealer, and she told me they will do everything the same day and diagnose and let me know what's causing the sounds. She started telling me of the drive through rule that they have that I was late and that's the reason my car was left out to be serviced late. And since the past 4 years I had my car and been servicing it at Hyundai, I never heard of such. I will just book in my car and when the day arrives I send my car, never knew I need to be at the dealer at 6am to be number 1 for drive through and I would think that when they book in cars for a day. It means they know the number of the car the car work on.

And what pained me most again is when I went to collect my car, all stories again. It's the clutch that is causing the squick sound and no invoice for how much is needed to replace it. And when I asked what was done on the service, the answer I got was "what we discussed in the morning" Okay fair enough, I get to my car no sign of any old filter that they claim the replaced and no copy of a document to show me what was done and that's when I missed the service I used to get from Hyundai Centurion where when I send my car for service they go extra mile to even also advice me on what I need to replace on my car. They would tell me and give me details report of examples below - 62-point check - Adjustment of hand brake -Testing of brakes - and I will even get all the old parts replaced from my vehicle.

So in short, Hyundai Milnerton and your arrogant staff, I am no longer setting my feet in your dealer whether be for a car service or buying another car. The service I received was absolutely not upto what I expected and I did pay even more than what I signed for in the morning when I brought in my car for service. No adjustment of Handbrake was done on my vehicle so I still wonder what you do on your serving because no report after the service. And for now I am just praying and hoping that my car doesn't break in the next 15000km I will be driving before I find myself another dealer where I can service my car. I am Thendo Motele, brought in my Hyundai i20 for serving on the 29-10-2019