Pathetic service at Hyundai Plumstead Cape Town

I had my Hyundai i20 serviced at Hyundai Plumstead on the 19 January 2023. Consultant informed later in the day that they had damaged my front grill in the washbay. On collection the service consultant gave an undertaking to have it repaired by the Thursday as replacement grill needed to be sourced from Johannesburg. I received no feedback from the consultant and after leaving many messages I finally got hold of him the following Monday. He once again gave an undertaking to have it repaired by the Thursday and would keep me updated if the grill had not been delivered. To-date I have received no feedback. I left a message at reception for the workshop manager to return my call on the 13 February as you can never get hold of anyone. Still waiting.