Pathetic service

Hyundai Germiston, I purchased my car in 2019 Fluid i20 the paint work started peeling off the car, when i took it to them they admitted that they have a problem with peeling on the i20 I was told that they will contact the panelbeater to book my car for assessment. After waiting a month I contacted them and they have not contacted the panelbeater, after numerous complaints with dealership the panelbeater contacts me to bring the car in, the car was assessed by them and panel beater confirmed sending the quote to Hyundai Germiston after waiting another 2 weeks I contacted Hyundai Germiston and they still say they haven't received the quote, this is pathetic service from all parties concerned and the onus is on the dealership should also provide a courtesy car for the inconvenience caused to the customer, looking forward to a response from Hyundai