PATHETIC!!

I would seriously give zero stars! I am completely revolted by the service received from Hyundai Boksburg - I took my car in for a damaged heater control unit on Friday, 28 February 2025 at 8am. I was never updated on the situation and had to call for updates 3 times. I was promised feedback when I called at 10am - Edith was going to the workshop to check and would call back - but didn’t. I called at 2pm, was told Edith was with a customer. I called at 4pm, Edith wasn’t around again but got through to the Service manager, Brian who finally updated me to inform me they hadn’t even stripped the panel off yet to see what is wrong? They would do it on Saturday. And he’d update me. He didn’t - I called on Saturday and spoke to Michelle who liaised with Brian and was told that they can fix it but would revert on Monday. Finally Monday swings around, Edith calls me to inform me I can fetch my car at 3pm. I arrive 4pm to come collect a car that actually hasn’t been put back together???! How do you not ensure that cars for collection are in line and waiting out front? I am extremely ****ed off. From Friday morning to Monday late afternoon. Just be better. Honestly! To top everything off - she tells me she lost my job card but assures me the technician will rewrite the job card and she will email me the very next day - MORE LIES!! it has been 3 days - not a word from Hyundai even after I complained to the Service Follow-Up-Call Consultant David - who assured me he would remind Edith. Let it be known that I also emailed Brian and was completely ignored - this is not service delivery. They take your diagnostics fee of R1035 and couldn't care less thereafter. PATHETIC!