Pathetic Customer Service

<p>I purchased a Hyundai i10 1.1 Motion manual , 2015 model from the Hatfield branch. I paid cash.</p> <p>I received the vehicle on the 23rd of June 2016. Mileage 26944 km.</p> <p>The boot was without the piece that ensures that the content in the boot is not visible</p> <p>and I was promised that I will receive one. On my way home, I also discovered that</p> <p>the sun visor the passenger side was missing. I immediately upon arrival at home,</p> <p>reported this to the sales person at Hyundai Hatfield, who promised that one will be</p> <p> ordered.</p> <p> </p> <p>During the holidays there after, I am a teacher, I didn’t worry too much about it, but</p> <p>kept on reminding the sales person about the missing sun visor and boot</p> <p>On the 15th of July I received my registration papers from the above mentioned</p> <p>sales person at the Hyundai Wonderboom branch, since it close to where I reside</p> <p> and more convenient. I received the registration papers but not the goods as</p> <p> promised.</p> <p> </p> <p>Then the manager of the Wonderboom branch intervened upon my request. Since</p> <p>school started on the 19th of July and I didn’t have the time to pursue the matter.</p> <p> </p> <p>The manager of the Hatfield branch was quite surprised about the matter –since he</p> <p>was not aware of the poor service rendered.</p> <p> As a result I received the required goods on Thursday the 4th of August at the</p> <p>Wonderboom branch</p> <p>However, since I’ve been driving the car to school and back from the 19th of July</p> <p> (driving 24 km per day to and from school) I noticed a strange sound coming from</p> <p>the front part of the car.</p> <p>Upon consultation and after the car was inspected on Saturday the 6th of August, I</p> <p>was informed that both the back tyres have a “flat spot”, and that I was to book the</p> <p>car in to make sure that it was indeed the problem. I phoned the Hyundai branch</p> <p>several times on Saturday , but the phone wasn’t answered.</p> <p> </p> <p>I Phoned Hyundai , Hatfield agin on Monday the 8th on August and was promised by</p> <p>the manager that I will be contacted this morning in order to fetch my car from</p> <p>school, where it will be taken to the Hatfield branch and returned tome at 14h00,</p> <p>since I need to get home. If there was something wrong that required for the car to</p> <p>be kept longer I would be supp**** with a car until mine is fixed.</p> <p> </p> <p>It is now11:09 and NOTHING has happened at all.</p> <p> </p> <p>This is totally unaccepted, since I did only a 1000 kilometres up until now. How</p> <p>do the tyres get a flat spot or perhaps any “other problem “ after such low</p> <p>kilometres? It makes one wonder if Hyundai’s 125 check point is trustworthy.</p> <p>One relies on the validity thereof, since purchasing a second hand vehicle is always</p> <p>a risk. Especially since I am single, 51 years old, a teacher and saved the money</p> <p>to buy a car that must last me indefinitely.</p> <p>I am so satisfied with the Hyundai i10 and was so relieved when I purchased it,</p> <p>thinking that it’s reliable because it’s almost brand new. Was at peace, since I teach</p> <p>in town and often have to drive there at night. Now I lost all my confidence in the</p> <p>vehicle.</p> <p>Upon legal advice I have the right to return the vehicle within 3 months and claim my</p> <p>money back, which I am hesitant to pursue</p>