Numerous emails sent with not a single response for goods sold in a horrible condition failing clutch system and megatronics united

Good Morning Gavin

Trust you are well, As per communication - call made to you on Wednesday between 17.30 I would like to state on record the following problems regarding the vehicle remains unresolved.

The diagnostics report from Audi for the 11-10-2018 There is a vibration by the pedals within the low gears first – second There’s a noise from the engine

Please note I am extremely disappointed, you came to collect the car last week had the car in your possession for five days and have returned it to me in the same condition that it was received. From the very day of purchase I have contacted you to declare the faults found regarding the vehicle.

You have acknowledged that there is something wrong regarding the car yet, no diagnostics report was provided to me as the customer I understand that this was a favor between dealerships however I also understand that it is your duty to provide the report to me as a customer. Furthermore you have declared a part was ordered and that would resolve the pending issue there was once again no report or slip indicating anything was changed on the car. It is further noted that you have mentioned that the fault lies with the torque converter, and that this is cannot be repaired I would like to understand why would you sell me a vehicle based on false information, as I would have never purchased a car if I knew that there was a chance a part which is almost broken cannot be repaired this is unacceptable.

As discussed on numerous occasions if this could not be resolved I wanted a full refund. Under the national consumers protection act “Damaged goods may be returned as well as goods bought under false representation.

Kindly noted that I will personally drop of the car within next week due to availability, and we may receive a new car in an acceptable condition with no unrepairable damaged for the total value of R170 000.00.

Thank you!

From: Dawakee, Neelam N Sent: 18 October 2018 01:55 PM To: ********** ********** 'Sashan Govender' ********** Cc: 'Tanay Cheeba' ********** Subject: FW: AUDI A3

Good Afternoon Gavin

Trust you are well.

Kindly assist in providing the diagnostics report received from Audi as I would like a clear understanding as to what is wrong with my car. I would like to further mention that I was informed before purchase the car had done a 120 percent check at Audi, may I please have the report confirming that check as I fail to understand how was the mechanical faults not immediately picked up.

On that note last week Thursday 2018-10-11 Sashen picked up the car and advised that he would be taking it into Audi the glen as he had an appointment set up for 1.30 in order for the diagnostics to be done two hours later the car was dropped off. I took it upon myself to call Audi the Glen in order to request the report in order to understand what is wrong as no clear communication is given and they advised that a diagnostics takes up to one day and that there is no “Vin” number or no A3 cabriolet which had a diagnostics done on the respective day,

Please note that this is beginning to become a hassle as I am constantly calling, with no feedback being given. I would like all the requested information to be emailed to me by no later than today, if no feedback is given I will be contacting Hyundai South Africa for further assistance In the matter.

I am extremely dissatisfied as I am unable to use or enjoy my vehicle considering the condition that it is in and further assistance is required. The concerns regarding the vehicle was raised one day after purchase and still no action has been taken. I will await for your urgent feedback.

From: Dawakee, Neelam N Sent: 17 October 2018 01:28 PM To: Sashan Govender ********** Cc: Tanay Cheeba ********** Subject: AUDI

Good Afternoon Sashen

Trust you are well. Kindly be advised that I am requesting feedback on the Audi A3 Cabriolet.

I would like to further stress as per numerous telephone calls to the respective dealership the following matters are still not resolved/received.

The diagnostics report from Audi for the 11-10-2018 There is a vibration by the pedals within the low gears first – second There’s a noise from the engine

I need to understand what is exactly wrong with the car and when would the repairs be commencing, as per discussion I only purchased the vehicle because I was informed that mechanically the car was in an excellent condition, This however appears to not be the case. I would like to stress the urgency regarding this matter as the purchase was only made due to representation, I do understand this is not a brand new car however I was told it is in an excellent condition and full service history was done on the car furthermore the car received a 120 . check from Audi before being sold to me,

There appears to be a lot of misrepresentation and as discussed if the car is not mechanically repaired I would have no other option but to return it for a full refund.

Kindly note I have spoken to Gavin this morning and I am requesting his email address as well, he informed me a part has been ordered and he is waiting for delivery, please can you let me know when will you collect the vehicle in order to repair. A urgent response is required

Thank you.