Not professional

I had my car booked in for a service, dropped it off at around 8am this morning. I then received a call from them at around 12h00 and they advised me that my car will be ready at 2pm they just washing it . I get there at 14:03pm and my my car is not done and by done I mean not washed. Then they have the nerve to ask me if I wAnt to wait for it while it gets washed , like I don't have a job to get to . They shouldn't call clients and tell them to collect their cars at a certain time and you get there and your car is not ready!!!